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Industry News - February 6th, 2009



Sheetz Adds Data Mart Appliance

Sheetz selects and deploys the Teradata Data Mart Appliance. The Teradata system at Sheetz supports data-mining technology and business intelligence software from multiple vendors for an integrated view of the business.

The new platform helps increase data management capacity at the convenience store chain. Sheetz continues to grow its network of stores and the need for more complex analytics is increasing. Sheetz uses analytics software from Teradata and other sources to analyze market basket content, product affinity and merchandising.

"The power and scalability of the Teradata platform is ideal for complex analysis with demanding requirements at real-time speed and is proving to be a valuable business investment," says Jim Wenner, information technology director, Sheetz.


Hockey World Centralizes Management of E-commerce and Retail Operations

Perani's Hockey World implements integrated retail and e-commerce management software from CORESense. This system provides Hockey World with visibility and control over all aspects of their retail and e-commerce operation. CORESense's cross-channel retailing capability also helps Hockey World to meet consumer's expectations for an efficient shopping experience across point of sale, e-commerce and phone sales channels.

"Our reputation as the toy store for hockey players was built over the last 31 years on our ability to deliver the best customer service, lowest price and largest product selection. We need to be able to deliver on this brand promise regardless of how our customers come to us, through web, phone or retail store," says Mike Sander vice president of operations for Perani's Hockey World. "We wanted everyone to have complete visibility across all sales channels in order to better satisfy our customer's needs. We chose CORESense because they could give us a single database and system for managing all our customer transactions no matter how they came to us, through one of our websites, retail stores or by phone."

CORESense will supply Hockey World with retail store point of sale software, multiple e-commerce Web sites, call center software and a Web-based, centrally managed back office solution including purchasing, vendor and inventory management, order processing and fulfillment and warehouse management. Once implemented, Hockey World will be able to centrally manage all inventories through a single view; to sell and service customers across multiple channels; and to centrally manage back office operations.

"We have been very pleased with our decision to go with CORESense," says Bob Perani, owner of Perani's Hockey World. The CORESense implementation team has listened to our business needs, offered knowledgeable advice and is implementing an integrated e-commerce and retail management solution that will enable us to more successfully compete and win the retail dollars of our increasingly value conscious and demanding consumers."


Giant Eagle Optimizes Weekly Promotional Displays

Giant Eagle deploys the Promotional Display Optimization Solution from Galleria to optimize its weekly promotion display planning initiatives. Giant Eagle is now able to create customer-centric merchandise planograms on a store-by-store, weekly basis to ensure the products advertised in its weekly flyers are optimized on the shelf to meet demand. Upon completing a five-month initial implementation in 138 stores, the retailer has boosted its sales - while reducing end-of- promotion inventory. Giant Eagle continues to rollout the software across its entire enterprise.

"To guarantee a satisfying shopping experience, it's imperative that the merchandising of our in-store displays reflect our weekly promotion plans and that inventories are optimized for each store's unique demand," says Stephanie White, vice president of sales systems and operations, Giant Eagle. "With Galleria's solution, we can quickly and easily generate high quality merchandise plans to ensure the right products are displayed at the right stores in the right quantities when customers want them. Because the solution is intuitive and easy to use, we were able to deploy it rapidly and begin achieving a return on investment immediately."

Giant Eagle uses Galleria's automated application to incorporates store-specific data to optimize end cap displays, reduce out-of-stocks and eliminate excess inventory. The speed of the solution allows Giant Eagle to operate efficiently with the ability to produce more than 2,000 planograms per day. Further, the training program developed by Galleria enables team members to become fully fluent with the application.


Road Ranger Installs All-In-One Touch Workstation

Road Ranger convenience stores deploy the 1870 POS Touch Workstation from UTC Retail in 72 store locations. The system installed in Road Ranger stores combines UTC Retail's 1870 running Pinnacle's user-friendly Palm POS convenience store software.

"We're pleased to report we have installed the final store in our Palm/UTC Retail rollout," said Jeremie Myhren, senior director of IT, Road Ranger. "Our unbranded chain is now a 100% Pinnacle Palm/UTC Retail shop. We have been very impressed with the service and responsiveness from UTC Retail to meet the challenge of budget and short timetables for installations in our convenience stores over the last year, and we look forward to a continuation of this partnership."


TallyGenicom Files for Chapter 11

TallyGenicom, a provider of printing solutions, announced that it has filed Chapter 11. The company's filing was instituted in order to effectuate the sale of certain U.S.-based assets of TallyGenicom.

As part of its filing, TallyGenicom will be seeking Court approval to name Printronix, a developer, manufacturer and provider of industrial and back-office printing solutions as the lead bidder in the auction process.

The sale of U.S. assets of TallyGenicom pursuant to Chapter 11 is expected to take approximately 45 days. In conjunction with the filing, TallyGenicom has obtained financing to help enable the company to meet its obligations to employees and suppliers during this period.


U.S. Kids Golf Launches Comprehensive Online Storefront

U.S. Kids Golf selects iCongo's ICE3 e-commerce and e-marketing systems for the company's consumer-facing online portal.

U.S. Kids Golf will begin implementing iCongo's e-commerce solutions, including order management, CRM, customer service, call center systems and a comprehensive golf tournament registration system, which will be fully integrated with U.S. Kids Golf's Microsoft Dynamics back-office system. Additionally, iCongo's e-commerce platform will enable U.S. Kids Golf to launch a branded online storefront complete with order management and fulfillment for customers to easily place orders, obtain detailed and up-to-date product and order information and receive enhanced customer service.

"iCongo's comprehensive and cost-effective e-commerce platform delivers a high level of flexibility and functionality - features we were looking for in an e-commerce partner," says Dan Van Horn, president and CEO of U.S. Kids Golf. "iCongo's e-commerce and e-marketing systems will help us not only manage, operate and grow our e-commerce business more efficiently, but will also equip our customers with a more feature-driven, interactive site."

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