New Technology Stories - August 20th 2010
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NEW TECHNOLOGY
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TeamSupport.com Adds Inventory Mgmt Feature
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TeamSupport.com, a trend setting provider of SaaS-based customer service and help desk tools, announces the availability of a new Inventory module, a significant productivity enhancement for their flagship customer support application. The Inventory function, available to users of TeamSupport's Enterprise Edition, uses three straightforward tabs to facilitate the tracking and management of physical assets: "Warehouse" (available), "Assigned" (to a customer), or relegated to the "Junkyard." Users can easily create or edit asset information, manage shipments and returns, and retire inoperative hardware to the virtual Junkyard. Robust search and query filters make easy work of locating and reviewing details of each valuable asset. Used by customer support and corporate help desks worldwide, TeamSupport is easily configured and customized; the application is offered in several reasonably priced, upgradeable versions. TeamSupport is scalable from a simple help-desk application to a 100+ seat enterprise-wide customer support and product defect tracking system.
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iPhone, iPad Service Makes Watching In-Room Entertainment On-the-Go Possible
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RoomWise, Asia's leading IPTV hospitality entertainment solution, has launched a ‘second screen’ feature that allows hotel guests to remotely access their in-room entertainment content in broadcast quality from an iPhone, iPad or iPod Touch.Unlike other iPhone, iPod and iPad applications that control room ambience or deliver pre-loaded newspaper and magazine apps, RoomWise’s mobile device solution goes one step further and gives guests remote ‘second screen’ access to the full suite of in-room entertainment features throughout their stay at the hotel.
This includes live TV channels and VOD, as well as ordering room service and all other hospitality apps currently available on the RoomWise platform. The system’s open platform approach also allows hotels to integrate their own services and applications with the RoomWise platform, for example to deliver eNewspapers to guests.
RoomWise is a sophisticated in-room IPTV system that offers guests a wide range of Movie-on-Demand services and TV channels as well as an array of innovative features such as real time flight information, hotel facilities information, picture-in-picture capability, YouTube, casual games, local maps and points of interest.
Based on Native Video Turnaround technology, RoomWise is also supports live and on-demand HD video on iPads and iPhones, delivering broadcast-quality contents that are an ideal match for the devices' screen resolution.
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POS Interface Module Offers One-Click Access for Payroll Processing
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Payroll
City, a full-service payroll processing company, has launched The Payroll
City Point of Sale (POS) Interface Module, software designed for restaurants
that transmits timekeeping and accounting data directly to its payroll service.
This program, installed independently from each business' timekeeping system,
fully integrates with all functions of existing software, offering a one-click
option for owners and managers to submit accurate and up-to-date payroll.
The Payroll City Interface Module automatically gathers all of the pertinent
information that is stored in each client's timekeeping system, encrypts it for
security and submits the data to Payroll City for processing. Payroll City also
includes enhancements and settings personalized to each restaurant, supplying
additional functionality. Since the module is a standalone interface, it remains
unaffected by software upgrades and can be installed and running in a matter of
seconds.
The Payroll City Interface Module is compatible with many systems including
Aloha, Micros, Revention, Aldello, Digital Dining and more. It is available as
an add-on for existing and new customers of Payroll City.
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